Shipping & Warranty
How we package, ship, and stand behind every battery.
Packaging Standards
Inner Layer
Individual blister tray — each battery secured separately. Prevents movement and contact damage during transit.
Middle Layer
Custom color box with your branding (OEM). Reinforced corners for stacking protection.
Outer Layer
5-layer corrugated export carton. Moisture-resistant. Custom shipping marks and labels available.
Delivery & Lead Times
Based in Dongguan, Guangdong — adjacent to Shenzhen and Guangzhou ports — we ship globally with competitive freight rates.
Samples 3-5 working days (sample fee applies, refundable on bulk order)
Standard Batch 10-15 working days from order confirmation
Rush Orders Available depending on current production capacity — contact us for scheduling
Shipping Methods Air freight (fast, 3-7 days), Sea freight (economical, 15-30 days), Express courier (DHL/UPS/FedEx)
Warranty & After-Sales
12-Month Warranty
All batteries are covered by a 12-month warranty against manufacturing defects. Our defect rate is just 0.1%-0.2%.
- Valid for manufacturing defects: capacity degradation beyond spec, protection board failure, swelling under normal use
- Dedicated after-sales team responds within 24 hours via WhatsApp or email
- Replacement or credit issued for verified defect claims
- Does not cover: physical damage, water damage, improper installation, use with incompatible devices
Quality Assurance
1 100% capacity testing before shipping — every single battery
2 3-stage QC inspection: incoming materials → in-process → finished product
3 MES full lifecycle traceability — we can trace every battery back to its production batch
4 ISO 9001 quality management system certified
Questions about shipping or warranty?
Contact us on WhatsApp for the fastest response.